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FAQ - General
How long does it take for my parcel to arrive? Most customers received their orders within 24-48 hours of payment however this may vary due to busy times of the year, remote locations, bad weather or due to insufficient delivery details.

What is a Genuine Cartridge? Genuine OEM stands for Original Equipment Manufacturers. They manufacture original brand equipment including cartridges according specifications and quality control provided by the brand holding companies.

What is a Compatible Cartridge? Compatible cartridges are a generic alternative product that are manufactured by a third party supplier. They may or may not contain remanufactured components. Inkman provides a 100% satisfaction guarantee on all of its compatible cartridges.

How can I pay for my order? You can pay via credit card, direct debit, money order/cheque and on account for corporate customers. We accept Visa, Mastercard, American Express & Bankcards. Click here for more information
I do not have a credit card, how can I order? Yes you can, we have flexible payment options including direct debit, money order and accounts for corporate customers. You can also fax through or call us with your credit card details once the order has been placed online. Below is the payment options page that is displayed once you have checked out from shopping.
I cannot find the printer model I have and I don't know what ink it takes... Give us a call on our order hotline on 1300 131 835 or contact us through sales@inkman.com.au - we most likely do have the inks you are after!
What is the freight cost to my post code? Freight charges can be found by clicking here
I did not receive a tax invoice with my order, is it sent separately? To make life easier for our customers, we have set up an online invoicing system. Simply login to view all of your past and present invoices. For more information please view the 'How To Order' section for a step-by-step explanation of how to print off your invoice.
I did not receive my free gift I was meant to receive with my order... All of our free gifts are sent separately, so do not be alarmed when you do not receive them with your order. This is due to the fact that they are sent from another location. Typically, free gifts arrive within 48 hours of your ink order. In addition, please double-check that you actually entered in your gift voucher number as we will not be able to cross-reference it with your order without it.
Do you have a shop-front? We do not have a shop-front as we are purely online based, which is an advantage for our customers as we are able to offer them the lowest prices without the shop-front overheads.
Are you related to other office supply stores? We are not related to any other ink suppliers. Inkman is our brand.
I don't know how to order, can you help me? Please refer to our 'How To Order' section under 'Help & FAQ' on the homepage. Simply follow the prompts. If you have any enquiries please do not hesitate to contact us through sales@inkman.com.au
I do not have an ABN, can I still order? Yes you can, we are open to the public. Simply go to www.inkman.com.au and start shopping!
Can I pick-up my order from your warehouse? Unfortunately we do not have a pick-up service as we are an online based company that can deliver Australia wide.
I don't feel comfortable giving out my credit card online but I want to purchase your goods... You can pay by ordering over the phone on 1300 131 835. Alternatively, you can fax your credit card details or calling us once the order has been made. Follow the prompts upon ordering for full instructions. Alternatively you may want to pay for the goods via Direct Deposit or Money Order.
Will you let me know when the order is shipped so I know when to be home for delivery? We will send you out an email once the parcel has been shipped. Most deliveries going to metro areas will be next day once you have received this email, however this time may vary depending on locality. If you will not be home for delivery leave a note in the customer comments section for courier instructions when ordering.
What is your warranty policy? We will refund, credit or replace any item found to be faulty within 60 days of dispatch from our warehouse. For full details please view our warranty and returns policy section.
What freight company do you use? We do use Australia Post air freight courier service (AAE) and another private courier services for some parcels for bulkier goods. Please be sure to leave instructions for the driver if you are not home. Alternatively you can have the parcel sent to a work address.
How do I return a product? For enquiries regarding returns please email sales@inkman.com.au with a brief description of the issue, the product code of the item and your order number. We will treat your enquiry as urgent and reply within 24 hours. One of our customer service representatives will issue you with an RA number if the item satisfies our return conditions. For full details please view our warranty and returns policy section
I placed an order but need to wait an extra day or two for my payment, can you hold it for me? We can hold orders for up to 5 working days if informed. If you have any issues regarding your payment please make a note of it upon ordering in the customer comments section.
FAQ - Technical
The cartridge I put in the printer won't work, what can I do? Please perform a printer nozzle clean to flush out any blockages. This can be done on your computer by browsing through your printer options. If ordering toner, please make sure all tabs are removed from the cartridge. If you have any issue email us through to sales@inkman.com.au
My cartridge does not fit into the printer, what do I do now? Please double-check you are putting it in the correct way by reading the instruction manual. In addition, please check the serial code of the cartridge to double-check it is the right one for the machine. For any enquiries email us sales@inkman.com.au
I have received a cartridge but I think it is the wrong one, do I try putting it in to see if it is compatible? Do not attempt to put the cartridge in the machine as by opening the seal you will void any chance of return in case the incorrect cartridge has been sent. If unsure, DO NOT open the cartridges, it is better to contact us through to sales@inkman.com.au and wait for a reply.
How long can you have cartridge before it goes off? Most cartridges have a shelf-life of about 2 years, this means it is ok to purchase in bulk as they can sit on a shelf and not be used until needed.
Do you do refills for cartridges? We do refill kits for many printer models however we do not refill actual cartridges.
How can I refill my toner cartridge? We do not sell refill kits for toner cartridges as they are pose a health hazard if opened. Toner cartridges contain powder, unlike inkjet cartridges which contain liquid ink.
How long will my cartridge last for once in the printer? This does depend upon how much you use the machine. Every cartridge has a 'yield' which is an approximation of how many pages it will give you if you print on an average 5% coverage of the page surface.
Your search result for my printer says it takes 4 or 5 cartridges but it only has 2 gaps in the machine for 2 cartridges at a time... Some inkjet printers are able to take many different types of cartridges of which can be used for special purposes (e.g. photo & grey cartridges used for photos). Please read the instruction manual of your printer or click here if you have a question regarding compatibility.
Are cartridges that are on special just almost out of date? At Inkman, we do not compromise quality to cut corners. We only sell cartridges that have a lengthy lifespan.
How good are the compatibles? We offer a 100% satisfaction guarantee on on all our compatible products. They are designed and fully tested to perform extremely well.
What does the 'N' mean on the end of the printer model? Do printers with this take the same cartridge? The 'N' Stands for Network which basically means it can be hooked up to a system of computers which are usually used for business. The cartridge for printer models with or without 'N' will always be the same.