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Returns

Please read the following conditions on returning goods to Inkman

There are 2 different types of returns -incorrectly ordered/no longer required and faulty goods.

If you order incorrect goods we are happy to take them back with just a few conditions:

  1. You must be issued with an RA Number by our staff before returning ANY items. With this we will also give you correct instructions on how and where to return your items.
  2. Incorrectly ordered goods should ideally be returned in original packaging which is still intact. Before opening the package please check that goods are suitable for the purpose they were purchased for. (For example, check the package of a cartridge to make sure the cartridge fits your printer.) If you are not at all sure feel free to contact us as sometimes certain cartridges are compatible with several different brands of machine.
  3. When returning incorrectly ordered goods please pack them in another box so that the original packaging will not be damaged by stickers, courier handling etc.
  4. It is your responsibility to pay the freight charges to the Inkman warehouse. It is the customers responsibility to ensure they have a proof of delivery for goods returned to us. Goods that are shipped freight on or receiver to pay will be rejected at goods inwards in our warehouse, leaving the courier responsible.
  5. Return Authorisations are only valid for 14 days.
  6. Due to printer consumables having 'expiry' dates, returned unopened goods can only be returned within 60 days from date of purchase. If they have not been purchased within this period, then we cannot accept them back.

Faulty goods can be returned with these conditions:

  1. You must be issued with an RA Number by our staff before returning ANY items. With this we will also give you correct instructions on how and where to return your items.
  2. Please contact us first to ensure and confirm that the product is faulty, as we may need information from the manufacturer confirming the fault.
  3. Printer consumables all have 'expiry dates' and as a rule we do not give credits for returns where the goods are over 6 months old from the invoice date. This is due to manufacturers restraints, not our wishes. Exceptions are made for some products where we have specific latitude given to us by the manufacturer of the product.
  4. Laser or copier returns cannot be processed without printed pages from the cartridge in question. If you are unable to provide these, please provide reasons for this.
  5. Most cartridges have to be over a minimum weight before we can accept them for return.
  6. If the product has been refilled or tampered with in any way, the credit will be rejected.
  7. All cartridges must be sealed and secured to ensure they do not leak or get lost in transit.
  8. For faulty items, freight charges will be paid by inkman for your return, unless we are uncertain if your product is actually faulty. In this case you will need to pay the freight back to inkman, however if your product is inspected as 'faulty' we will reimburse you in full for the freight charges paid by you, and your faulty product. It is the customers responsibility to ensure they have a proof of delivery for goods returned to us.
  9. Return Authorisations are only valid for 14 days.
  10. In the case of cartridges: Once we have received the cartridges, we will then evaluate them and contact you to advise the result. This normally takes 4-7 working days.
    In the case of hardware (printers etc) please contact the manufacturer to have repairs carried out under warranty. If you need assistance we are happy to help, just contact us.
  11. We are sympathetic when it comes to returns and will consider all requests for returns which do not meet these criteria on a case by case basis.

To return goods, follow the rules below:

  • Please refer to our Returns Policy (above) before filling out Return Authorisation form. All returns need to be sent back with your RA number and RA Form.
  • A copy of the RA form issued is to be attached to returned goods (along with a sample of faulty print for laser and copier cartridges), or goods will be returned upon arrival. Laser and copier returns cannot be processed without a sample of print.
  • If the product has been refilled or tampered with in any way it will be rejected.
  • Seal and secure all goods to ensure unbroken arrival without leakage or loss in transit.
  • Faulty products can be credited or refunded upon approval.